Question 1

How do I place a custom order?

Accepted Answer

Submit a request through Custom Studio with your ideas, sizing, event date, ideal completion date, and inspiration. Submission is a request, not a booking. See Custom Studio for the current typical review target. If accepted, your project receives a quote and an approved timeline.

Question 2

Why do some pieces say 'Price on Request'?

Accepted Answer

Many of our pieces are one-of-one and made to order, so pricing depends on the materials, complexity, and timeline of your specific request. Submitting a request is free and never an obligation to buy.

Question 3

How long does a custom piece take?

Accepted Answer

If your request is accepted, your custom quote will include an approved completion timeline. Your ideal completion date is a request, not a guarantee. Rush availability is reviewed case by case and may include an additional fee.

Question 4

Do you require a deposit?

Accepted Answer

If your request is accepted, your custom quote will include the price, approved timeline, and required deposit. A deposit is required to confirm your order and reserve your place in the studio. Any remaining balance is due before release for pickup or shipping.

Question 5

Can I make changes after I submit a request?

Accepted Answer

Contact the studio with any requested changes. Changes are subject to studio review and may affect the quote or timeline. Discuss any fitting or adjustment needs with the studio for your individual project.

Question 6

How do I know what size to order?

Accepted Answer

See our Size Guide for measurement guidance. For custom and made-to-measure requests, share your sizing and measurement details with the studio for review.

Question 7

Do you offer made-to-measure?

Accepted Answer

You can request a custom or made-to-measure fit through Custom Studio. The studio reviews sizing, availability, and project requirements before accepting a request.

Question 8

Where do you ship?

Accepted Answer

We currently ship within the United States, with international shipping available on request. See our Shipping Policy for full details.

Question 9

Can I return a custom piece?

Accepted Answer

Because custom and made-to-order pieces are created specifically for you, they are final sale. Ready-to-wear items may be eligible for exchange — see our Return & Exchange Policy.

Question 10

How should I wash my pieces?

Accepted Answer

Always check the care label sewn into your garment first — it reflects the specific fabric of your piece. As a general rule, wash inside out in cold water on a gentle cycle with a mild, color-safe detergent, and skip bleach and fabric softeners. See our Care Instructions page for full guidance.

Question 11

What's the best way to dry and store my pieces?

Accepted Answer

Lay flat or hang to dry whenever possible to preserve shape and fabric. Store in a cool, dry place away from direct sunlight — fold heavier knits and denim, and hang structured pieces on padded hangers.

Question 12

What does the care label mean?

Accepted Answer

The care label is your piece-specific guide — it reflects the exact fabric and construction of your garment, so it always takes priority over general advice. If a symbol is unclear or the label is missing, reach out and we'll tell you exactly how to care for your piece.

Question 13

How will I hear about my order's progress?

Accepted Answer

Once confirmed, your piece moves into production. If a fitting, design decision, or additional information is needed, the studio will reach out. For an update or available shipment tracking details, contact the studio with your order information.

Question 14

How do I check on my order status?

Accepted Answer

Contact the studio with your name and order details to request an update. The Order Tracking page explains how to ask for shipment information; it does not provide customer accounts or a self-serve order lookup.

Question 15

What does 'coming soon' mean on a piece?

Accepted Answer

A 'coming soon' piece is one we're preparing to release — it may be a new design, a restock, or a limited drop that isn't quite ready yet. Timing for each drop is To be confirmed.

Question 16

How do I get notified when something drops?

Accepted Answer

Join the Love List from our footer to register your interest in studio updates. Signup saves your email; it does not send an automated confirmation email. Contact the studio to ask about updates or request removal from the list.

Question 17

What does 'one-of-one' mean?

Accepted Answer

A one-of-one piece is exactly that — a single, unique creation made just once. From the fabric to the fit and finishing details, no two are alike.

Question 18

Can a one-of-one piece be remade?

Accepted Answer

Because each one-of-one is unique, we generally don't reproduce it exactly. You can submit a custom request for something inspired by it. The studio will review the idea before accepting a project or confirming a quote and timeline.

Question 19

Why is each piece unique?

Accepted Answer

Every piece is designed and made by hand in the studio, often with limited or one-off materials. That hands-on process is what makes each one special — and means the one you choose is truly yours.

FAQ

Ordering & Custom Work

Sizing & Fit

Shipping & Returns

Care Instructions

Order Updates

Coming Soon & Waitlist

One-of-One Pieces

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